Shipping, Returns & Exchanges

SHIPPING: 

For tracked shipping, your tracking information will be included in your confirmation email. 

Never hesitate to reach out regarding your order via instagram or by email.

Instagram: @HugMeAthletics

Email: HugMeAthletics@Outlook.com

RETURNS: 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hugmeathletics@outlook.com. Please note that returns will need to be sent to our warehouse located in Manchester, United Kingdom.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hugmeathletics@outlook.com

DAMAGES & ISSUES: 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hugmeathletics@outlook.com